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Water

Water supply cut off: what to do when the taps stop

When mains water stops or is declared unsafe: how much you need, boil-water notices, flushing the toilet without water, and staying clean, from official guides.

Mains water can stop for many reasons: a burst main, a long power cut that stops the pumps, a flood, or contamination that makes it unsafe to drink. Usually it's back within hours. If it isn't, the main things to manage are drinking water, the toilet and hygiene.

How much water you need

Every one of the 24 national guides we compiled lists stored drinking water. The amounts vary:

GuideAmount
Germany, France2 L per person per day
Sweden, Netherlands, UK3 L per person per day
Slovakia3 to 5 L per person per day
Finlandat least 5 L of bottled water per person

Those figures are mostly for drinking and cooking. Washing and flushing take far more. Finland's 72 hours campaign says one or two buckets per person per day is usually enough to cover drinking, cooking and personal hygiene. Our post on how much water to store shows how to work out your household's total.

When a cut is announced

  1. Fill what you can, now. Five guides (Germany, Sweden, Finland, Czechia, Slovakia) list empty containers with lids for exactly this moment. Fill bottles, jerrycans, pans and the bath. Bath water is for flushing and washing, not drinking.
  2. Check your water company's website or the radio for how long the cut will last and where water will be handed out.
  3. Keep lidded containers ready to collect water. Finland says backup water distribution is usually organised for cuts lasting more than 24 hours. Sweden says your municipality can set up public water tanks. Either way, you carry the water home.
  4. Check on neighbours. Finland asks you to see whether anyone nearby needs help carrying water.

Sweden and Slovakia add a useful trick: keep some water in plastic bottles in the freezer. They act as ice packs in a power cut, and you can drink them once they thaw. Don't fill them to the top, or they may split.

If the water is declared unsafe

Sometimes water still comes out of the tap but isn't safe to drink. Follow your water company's instructions exactly: they may say to boil it, or not to use it at all.

The toilet

No water pressure means no flushing. Finland notes that a toilet can be flushed only once from the water left in the cistern. After that you have three options:

Seal used bags and keep them outside or somewhere cool. Your municipality will tell you how to dispose of them. Finland treats them as mixed waste.

Staying clean on very little water

When every litre counts, keep it for drinking. Fifteen guides list hand sanitiser and disinfectant, and fourteen list toilet paper and wet wipes, so you can stay clean without washing. Poland and Finland both suggest wet wipes and sanitiser when there's no running water. Wash hands over a bowl, and reuse the water for flushing.

Prepare before it happens

Store a few days' drinking water, keep two or three empty containers with lids, and put a roll of strong bags and a pack of wipes next to them. Find your water company's website and note its number on paper. Then a water cut is just a few awkward days. Our checklist sizes the water stock for your household.